The CVB has always prioritized innovation, dreaming big while remaining realistic about feasibility, and not just filing projects away for later. Chatham Concierge, designed in-house by the CVB and delivered by our team, has been in the works for a few years now and has now come to fruition with its very first group from the Hampton Inn & Suites by Hilton – Pittsboro.
This customizable program offers frontline hospitality training beyond ambassadorships and orientations, with actionable insights to address distinctive needs and make informed recommendations to our guests, both before and during their visit. We can easily tailor the program to your specific industry, including weddings and events, accommodations, restaurants, attractions, and more.
Resources, for anyone, are about useful information presented efficiently. It’s always important to take the nuts and bolts of our work and figure out how to maximize our offerings to our guests and partners. The program covers specifics on getting here and getting around in our area, visitor profiles, frequently asked questions, and more, with additional modules planned to cover topics such as accessibility and agritourism in greater depth.
Our goal was to create a series of modules that help frontline staff serve as knowledgeable concierges in our area. The program, which is free to tourism and hospitality businesses, offers a streamlined yet comprehensive education for specific areas of Chatham County that would benefit visitors. If you’re interested in having Chatham Concierge delivered to your staff, tenants, or association members, contact us to schedule a program.
